FAQ

FAQ
FAQ
  • Can I get a discount if I make a larger order?

    Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

    - The product(s) that you are interested in

    - The exact order quantity for each product

    - Your desired timeframe

    - Any special packing instructions, e.g. bulk packing without product boxes

    Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

  • What is PayPal?

    PayPal is a secure and trustworthy payment processing service that allows you to shop online. PayPal can be used when purchasing items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e., using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

  • After making a payment, can I change my billing or shipping information?

    Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

    Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information cannot be able to be changed while the package is in transit.

  • Do you provide an invoice?

    Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

  • Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

    We accept credit cards, PayPal, etc, as payment methods.

    1). Credit Card. 

    including Visa, MasterCard, JCB, Discover, and Diners.

    2). PayPal. 

    The most convenient payment method in the world.

    3). Debit Card. 

    including Visa, MasterCard, and Visa Electron.

  • How do I change the shipping method?

    Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

  • How do I change my shipping address?

    In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information cannot be able to be changed while the package is in transit.

  • When will I receive my items after I place an order?

    The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation that cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

  • Do you ship to my country and what are the shipping rates?

    We ship worldwide. The exact shipping rate varies based on the item's weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always to provide fast and secure delivery of items to our customers.

  • Why is the shipping cost on some items so expensive?

    The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.